Return and Refund Policy

Effective date: October 14, 2026

At powerfracusa, operated by Alliant Energy Corp, we want customers to have a clear and reasonable way to resolve issues with their purchases. This policy applies to orders placed through powerfracusa.com.

30-Day Return Guarantee

You may request a return within 30 calendar days from the date your order is delivered.

A return will normally be accepted when the product:

• Is unused and in its original condition;
• Has not been installed, altered, assembled, or damaged after delivery;
• Includes its original packaging, accessories, manuals, and components;
• Is accompanied by a valid order number or other proof of purchase.

To begin a return, email demois30000@outlook.com. Please include your order number, the item being returned, and the reason for the request.

Returns sent without authorization may be delayed or refused. Do not mail products to the address printed on the shipping package or to our business address unless our support team provides a return address in writing.

Free Return Shipping

Approved returns requested within the 30-day return period qualify for free standard return shipping.

We will provide a prepaid return label or another approved return method when available. If we cannot provide a prepaid label for your location, please contact us before purchasing postage.

Express, premium, or unauthorized shipping expenses will not be reimbursed unless approved by us in advance.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If a product is damaged, defective, missing parts, or different from what you ordered, contact demois30000@outlook.com and provide:

• Your order number;
• A description of the issue;
• Clear photographs of the product;
• Clear photographs of the packaging, when relevant.

After reviewing the information, we may provide a replacement, replacement parts, or a refund.

Non-Returnable Items

The following items may not be eligible for return unless required by applicable law:

• Used, installed, altered, or assembled products;
• Products damaged after delivery due to improper use;
• Personalized or customized items;
• Products marked as final sale;
• Gift cards or downloadable products;
• Items returned without original components or packaging.

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Your bank or card issuer normally posts the refund within 3–7 business days after we issue it. The exact posting time depends on your financial institution.

If you have not received the refund after 7 business days, please contact your bank or card issuer first and then contact us at demois30000@outlook.com.

Taxes and Delivery Charges

Customers are not charged separate taxes or import fees by powerfracusa for eligible orders.

Orders over US$30 qualify for free standard delivery. Any upgraded delivery option or non-standard shipping service will be displayed at checkout before payment.

Policy Updates

We may update this policy from time to time by posting a revised version on powerfracusa.com.

Questions about returns or refunds should be sent to demois30000@outlook.com.